WITHDRAWAL AND REFUND POLICY

  • To withdraw funds from his/her account, the Client should send a withdrawal request through his/her personal profile. In order to fill in the withdrawal form correctly, the Client shall insert the bitcoin wallet to which he wants to receive the funds.
  • After the Client creates an application, the size of the amount withdrawn is not deducted from the balance of their account until the moment of the direct payment. Withdrawals applied by the Client are non-refundable and cannot be appealed. Minimum withdrawal amount is 0.002 BTC.
  • When a withdrawal request is submitted, it may take up to 1 business day to process the request. When your application is approved, funds are immediately sent and transactions are available on blockchain.info.
  • The Company reserves the right to increase the processing time; in this case, the Company will notify the Client via any contact method indicated by the Client in his/her profile.
  • Upon money withdrawal Company's top priority are fast withdrawals to Clients. As a rule, the amount of commission for a trader is 0%, but upon high system load in order not to keep withdrawal transaction pending, commission at the expense of the Client may be applied (the most effective one to approve transaction). Also there are cases when the transaction is sent to the Client for free and with little commission, but during the confirmation time the system gets overloaded, and this transaction keeps pending for some time in the network, in this case you only have to wait for confirmations. If the Client is willing to get money with the highest commission (top priority) at his/her own expense, in order for the transaction to be approved within 20 minutes, then he/she has to indicate this in the withdrawal notes. Also if a Client is willing and sure to have 0% commission, then he/she should also indicate this in the withdrawal request.
  • The Client is able to withdraw funds only on the Bitcoin wallet.
  • The Client is totally responsible for the information he/she provides to the Company through the withdrawal form.